Purchase Notice
Thank you for choosing our products. Here are our ordering and shipping procedures:
- For in-stock items, we will ship via the post office or SF Express within five working days after confirming receipt of payment.
- For customized items, we will ship via the post office or SF Express within seven to fourteen working days(excluding Saturdays, Sundays, and public holidays) after confirming receipt of payment and order.
- For customized items, a preview will be available within two to four working days after placing the order. Please note that the preview is for reference only, and the physical item may not be 100% identical to the preview.
- For custom orders, we will send a preview of the layout via email (i.e., the communication location of the order). If we do not receive your confirmation reply to the preview within 48 hours, the order may be deemed as “confirmed” and arranged for production, and no further changes can be made thereafter. Please be aware.
- The font, color, size, and placement of custom print orders are fixed. We will design the size of the text based on the best printing effect. (Except for styles that are marked as selectable)
- Please confirm that the order is correct (such as model or style, etc.) before making payment. We will ship according to the order, and no changes can be made after placing the order.
- Please complete the payment within 24 hours after placing the order. After completing the payment, please send a screenshot of the payment/ deposit slip to the order link to confirm the order. Orders will be canceled without further notice if overdue.
- No refund service is provided after payment, and no returns or exchanges are accepted.
- The color of the goods may vary slightly due to the display of the computer or mobile phone screen, and everything is subject to the actual object.
- The post office provides proof of mailing, but cannot track the whereabouts of the goods. Customers need to bear the mailing risk themselves, such as loss or damage to the goods, etc. If the post office loses the goods, we will not reissue the goods, and the payment cannot be refunded.
- If the SF Express smart cabinet is full, the courier may deliver the item to a nearby SF station or smart cabinet/delay the delivery. If there are any changes, please contact SF Express customer service yourself (Phone: 2730-0273)
- We ensure that the goods have been checked and provided with good packaging before shipping, and we will not bear the risk of damage during transportation.
- If there are any problems with the goods, please contact us within 24 hours from the receipt of the goods(calculated from the signing date), otherwise, it will not be accepted.
Thank you for your understanding and support. We look forward to providing you with quality service and products. If you have any questions, please feel free to contact us. Happy shopping!
